Some services that cannot be bulk billed will be discussed with you prior to the procedure.
Appointments
Hotdoc – online booking system
Cancellations – kindly contact us to cancel or reschedule your appointment.
Say hello when you arrive,
If you have chest pain or difficulty in breathing. kindly inform reception staff IMMEDIATELY.
If you have medication that needs to be refrigerated, kindly inform reception staff.
Follow up appointments
If your Doctor has requested any furthur tests eg xrays and blood tests, kindly make an appointment to see your doctor in 2 to 4 days. Reception staff do not have access to this information and are not authorised to give any clinical information to patients.
Recalls and Reminders
MDMP use HOTDOC as our recall system. This service enables us to send scheduled health reminders to patients by SMS, which ensures that patients are recalled and reminded when a health check is due or if their GP needs to see them again.
We are required to obtain your consent to send out these reminders, Your GP will discuss this and will include this in your notes when you consent to this.
Prescriptions
Our Doctors do not prescribe S8 medications on the initial consult.
Prescriptions are issued during your onsultation with your GP. Reception cannot access this or print this. If you have lost a prescription or need a repeat, kindly make an appointment to see your GP.
Interpreter services
Kindly call 1300 131 450 to arrange an interpreter prior to your consult.
Feedback or complaints
We welcome all feedback at MDMP
A suggestion box is located in the reception area.
If you would like to discuss you concerns, kindly speak to your Doctor or make an appointment to see the practice manager, Alison Scott.
If you are not satisfied with this, you can contact the Office of the Health Ombudsman